To all the business owners out there, have you Googled yourself recently? If you have, you may or may not be surprised at what you see. In fact, many find the result aren’t positive. Most people would agree that because we live in a digital century that your online reputation can be your strongest asset or biggest liability. Therefore, your online ratings need to be taken seriously. When making buying decisions, Google often come in as a primary tool to know what others think about the product or service. What result shows up in search can make huge difference, and usually it is either a new customer or a lost opportunity.
Some Statistics To Consider About Online Reputation:
- 90% of consumers read online reviews before visiting
- Online reviews have been shown to impact 67.7% of purchasing decisions
- 84% of people trust online reviews as much as personal recommendations from friends and family
- 74% of consumers say that positive reviews make them trust a business more
Your business can stand out from the competitors out there with more positive reviews. 23Reviews makes it easy for your clients to share their experience so that new clients will know where to go.
It might seem hard for you to get your happy customers to leave you reviews, but it is actually easier than you think with 23Reviews.
How to leave your prospective customer a positive first impression online?
Usually your Google reviews are the first thing people see when searching online. It is very possible that most people will decide on whether to call you or your competitors based on the ratings displayed in front of them. If you do not have any Google reviews or have poor online reputation, you might be missing out lots of potential customers.
Often there are business owners find their online ratings to be inaccurate because by human nature many would only care to voluntarily leave review for the bad experiences. Do not panic yet if you already have some negative reviews. It is never too late to start working on your online reputation. When receiving a negative review, answering it constructively can earn respect of potential clients. To do so, business owners need to show customers that they are heard and apologize for their bad experience. On the other hand, if the review happens to be inaccurate, the business owner can tell their side of the story respectfully and professionally.
In fact, most consumers do not expect businesses to have perfect reviews online. Many people find 5-star reviews to be suspicious. Consumers usually would still look at the negative reviews to see if it’s legitimate.
Sign Up for our online reviews management platform to flood yourself with positive reviews online.
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